Payment options and any fees are fully disclosed and clearly highlighted during the checkout process prior to order confirmation.
In normal market conditions we will accept bank transfer, bitcoin, credit/debit card (Visa/Mastercard) and cash. Bank transfer is free and the preferred payment method.
Credit card payment is only available in person (Brisbane) or by phone, for existing ID verified clients with a proven purchase history with us, or where a new client is storing metal with us. Credit card and bitcoin are accepted at our sole discretion and incurs a fee. At times of tight supply or market volatility we may remove particular payment options.
Payment is required within 24 hours of order.
We recognise banks often take 48 hours to clear funds so all we ask is that you make the payment within the 24 hour timeframe. Failure to meet our payment terms may incur a cancellation fee and/or market loss
If you are making a payment by personal or bank cheque into our account (where clearance can take more than 48 hours) you must tell us in advance or your order may be re-priced or cancelled.
If you are making payment via online banking transfer please ensure your daily limit is sufficient to meet our 24 hour payment terms. We will not accept payments over multiple days unless specifically arranged in advance.
Daily transfer limits can be overcome in a number of ways:
For clients paying in Australian Dollars (AUD) please deposit into the following account:
BSB: 034 001
Please ensure that you use the correct order number to identify your deposit if using an online transfer.
International transfers must be in AUD and net of any FX or bank charges.
International SWIFT code: WPACAU2F.
You can deposit cash directly into the bank account or in pay cash person at our office. To pay cash in person please visit our office within 2 business days and bring photographic ID.
Learn more about our terms and conditions, in particular please understand the implications of non settled payment and our market loss policy.
Please contact our customer service team on 1300 BULLION or +61 7 3184 8200.
Safely and cost effectively store your gold and silver in our high security Brisbane Vault. Learn more
Click and collect orders from our Brisbane office by appointment with photographic ID. Learn more